IT Service Delivery Manager (m/f/d)

Permanent, Full-time - Karlsruhe

What you can expect

  • You are responsible for delivering our instances to our customers. You always keep an overview of all project phases and deadlines
  • You are the interface between customers and internal colleagues (DevOps team, functional project managers, technical consultants)
  • You plan and coordinate cross-functional collaboration with stakeholders and connect project work and service within our product offering
  • You are responsible for end-to-end monitoring, troubleshooting and problem analysis
  • Working closely with development and technical consultants, you eliminate vulnerabilities and ensure reliable operation
  • It is easy for you to keep a cool head even in challenging situations such as incidents and escalations
  • You implement efficient processes and standards 

What you offer

  • You have a degree in computer science, business informatics or comparable training
  • You bring experience in service management, service delivery management, project management or technical experience with interest in coordinating role
  • You are characterized by a structured and goal-oriented way of working and always have the big picture in mind
  • You like to work independently, proactively and solution-oriented
  • Distinct service orientation and corresponding communication and organizational skills combined with the ability to work in a team complete your profile
  • You have a very good command of written and spoken German and English


Our cooperation is characterized by a flat hierarchy and respectful communication at eye level. This, as well as varied projects and tasks, offer room for individual development opportunities within the company. These aspects of collaboration allow each team member to proactively contribute to the advancement of our product and company. An independent way of working, a sense of responsibility, creativity and the ability to work in a team form the basis of our success. In addition to industry-standard salaries, we also offer various benefits and freedoms that our colleagues can benefit from flexibly, depending on their personal circumstances. FOCUS-Business also voted Bee360 one of the “Top Employers for SMEs 2024”.

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