Bee360 Event Format
Customers learn best
from customers.
Customer Connect is the format where Bee360 customers exchange their real-world experience with rolling planning, Enterprise Architecture Management, and adaptive IT governance — openly, without any sales pressure, twice a year in Karlsruhe.
The Format
An honest exchange of experience among Bee360 customers.
Customer Connect is the event where Bee360 customers talk to each other about their real implementation experience — accompanied by Bee360.
The focus is on concrete practical questions: How does an industrial group actually connect financial and capacity planning? How do you make sure architecture knowledge really flows into investment decisions? How do you handle change management when hundreds of users suddenly need to work differently?
Each edition dives deeply into a single governance topic. Customer talks and workshops provide real-world grounding, an input session from Clausmark Digital University (CMDU) supplies the conceptual framework, and generous networking time — including a shared dinner — means the real value often emerges in the conversations in between.
Recap: Customer Connect June 2026
Typical Agenda
How a Customer Connect is structured
The specific agenda changes each edition — the overall arc stays the same: from framing, to practice, to open exchange.
Who's in the room, where each organization currently stands.
Conceptual framework from Clausmark Digital University.
A real organization shows how it solved the core theme.
How customer feedback feeds into the roadmap.
The informal part where the real conversations happen.
What stuck, what's still being discussed.
Second and third perspectives on the core theme.
Deliberately scheduled time for peer exchange.
What everyone takes away concretely for their own organization.
Value for Attendees
Why it's worth attending
First-hand experience
You hear directly from other Bee360 customers how they solved the same governance questions in their organization — detours and lessons included.
One topic, real depth
Each edition focuses on one concrete problem — from cost and capacity governance to enterprise architecture — rather than a broad, shallow conference program.
Benchmark your own maturity
You learn where your organization stands compared to others — on rolling planning, demand management, or EAM adoption — and what the sensible next step is.
A direct line into product development
The exchange feeds directly into the Bee360 product update — your practical experience shapes the roadmap, not just your own organization.
Example Topics from Practice
Example topics, as they emerge at Customer Connect
These three topics were brought in at the June 2026 Customer Connect, as an example of how concrete and practice-oriented the exchange is.
From Attendees' Perspective
How it feels for attendees
“It's a totally relaxed group. You have plenty of time to network and discuss the topics — and you take a lot away for yourself and your own company to optimize your own processes. It was a very open, honest exchange.”
“Naturally we found it exciting to contribute our input on how rolling planning works for us. On the other hand, also being a discussion participant and questioning how others do it — and questioning ourselves: Is the path I'm on really the right one? What input can I take away to adjust and recalibrate my current best fit?”
Past & Upcoming Editions
One core theme per edition
Customer Connect doesn't cover "IT management in general" but rather one concrete governance problem each time — with the questions customers are actually grappling with right now.
Rolling planning in practice: really governing costs and capacity.
With case studies from Phoenix Contact, DB Schenker, and Witt-Gruppe.
View highlights →Using architecture knowledge where decisions are made.
How EAM turns from a documentation project into an active governance tool.
Register →
Many IT organizations have invested in Enterprise Architecture Management — and find that architecture insights arrive too late, or not at all, in strategy and investment decisions. Demands get prioritized without knowing the impact on the IT landscape. Consolidation potential goes unused.
At the second Customer Connect, IT managers and enterprise architects will discuss together:
- arrow_forwardHow can architecture criteria systematically feed into the prioritization of demands and investment decisions?
- arrow_forwardHow can Technical & Business Fit be used to justify where to consolidate, modernize, or invest?
- arrow_forwardHow do IT leaders convince their organization to bindingly incorporate EAM insights into strategy execution?
infoPlaces are limited — an exclusive setting for open exchange.
Questions about the format, agenda, or speaking opportunities?
Register now
September 24–25, 2026 · Bee360 Office, Karlsruhe