As a SaaS provider with a large number of customers, we have tailored our legal framework specifically to our standardized software and scalable operations. Therefore, we are unable to accommodate individual contract modifications or custom agreements.
Instead, we have carefully designed standardized terms that ensure compliance with relevant regulatory requirements while reflecting the specifics of our services.
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General SaaS Terms & Conditions |
The General SaaS Terms & Conditions (GTC) of Bee360 govern the provision and use of Bee360’s cloud-based software as a service (SaaS). These terms outline the rights and obligations of both Bee360 and the customer, covering key areas such as service scope, usage rights, fees, data protection, liability, and termination conditions. The GTC ensure a secure, transparent, and legally compliant framework for customers utilizing Bee360’s software solutions to manage their business operations efficiently. By using Bee360, customers agree to comply with these terms, which apply exclusively and supersede any conflicting customer conditions. |
Austrian Law Columbian Law Delaware Law Dutch Law English Law French Law German Law Spanish Law Swiss Law For all other countries please contact us at sales@bee360.com |
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Special Contract Terms and Conditions for Services |
The Special Contract Terms and Conditions for Services (BVB-SERVICES) of Bee360 govern the provision of services related to the Software-as-a-Service (SaaS) solution Bee360. They supplement the General SaaS Terms and Conditions (GTC) and define specific agreements regarding service delivery, usage rights for work results, remuneration, customer cooperation obligations, and acceptance of services. These terms provide a transparent and legally secure framework for utilizing Bee360-related services. In case of conflicts with the GTC, the BVB-SERVICES take precedence. |
Austrian Law Columbian Law Delaware Law Dutch Law English Law French Law German Law Spanish Law Swiss Law For all other countries please contact us at sales@bee360.com |
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Service Level Agreement |
The Service Level Agreement (SLA) of Bee360 defines the provider’s commitments regarding service availability, performance standards, incident response, and reporting. It ensures transparency in service expectations and supplements the General SaaS Terms and Conditions (GTC) to provide a structured framework for service reliability and accountability. |
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Support Guide |
The Bee360 Support Guide outlines the support services available for customers using Bee360’s Software-as-a-Service (SaaS) solution. It defines the scope of standard support, response times, support case handling, and escalation procedures. The guide also includes best practices for efficient collaboration, roles and responsibilities within the support team, and the process for reporting and resolving issues. Additionally, it covers maintenance windows and provides clarity on included and excluded support services, ensuring transparency and efficiency in customer support interactions. |
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Technical System Requirements |
The Bee360 SaaS Technical System Requirements document outlines the necessary technical, infrastructure, and organizational prerequisites for deploying and operating Bee360 in a customer environment. It details required system components, identity provider integration, browser and email server requirements, internet connectivity, and data handling considerations. Additionally, it specifies content-related and organizational prerequisites, ensuring smooth implementation and operation. Customers must ensure compliance with these requirements to enable seamless integration and optimal performance of Bee360. |
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Data Processing Agreement |
The Bee360 Data Processing Agreement (DPA) governs the processing of personal data by Bee360 on behalf of the customer, ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). It outlines the roles and responsibilities of both parties, security measures, subprocessors, data transfer mechanisms, incident response, and data retention policies. The agreement provides a structured framework for safeguarding personal data, ensuring transparency, and defining compliance obligations between Bee360 and its customers. |
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DORA Adendum |
The Bee360 DORA Addendum supplements the General SaaS Terms and Conditions (GTC) to ensure compliance with the Digital Operational Resilience Act (DORA). It establishes contractual provisions related to ICT service obligations, data protection, incident response, cooperation with regulatory authorities, and termination rights in case of non-compliance. This addendum ensures that Bee360 meets the regulatory requirements for financial entities subject to DORA while maintaining operational resilience and security standards. |
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