Clausmark is listed for the second consecutive year in the Gartner Hype Cycle for ITSM, (IT Service Management), 2019. Clausmark is one of only seven Sample Vendors in the field of IT Financial Management Tools included in the report.
With its Hype Cycles (external link), according to Gartner, the world’s leading research and advisory company: “Gartner Hype Cycles provide a graphic representation of the maturity and adoption of technologies and applications, and how they are potentially relevant to solving real business problems and exploiting new opportunities. Gartner Hype Cycle methodology gives you a view of how a technology or application will evolve over time, providing a sound source of insight to manage its deployment within the context of your specific business goals.”
In the Hype Cycle for ITSM, 2019, Gartner states, “IT service management innovations enable IT teams to deliver services, support the business consumer and transition IT into a strategic partnership role in the digital business. The Hype Cycle for ITSM provides I&O leaders with guidance on key practices, tools and technologies.” Examples of technologies included in the Hype Cycle report are IT Service Dependency Mapping, Bimodal IT Operations and the area that we were included as a Sample Vendor for, IT Financial Management Tools.
About the IT Financial Management Tools category, Gartner states, “ITFM tools provide IT leaders with the financial insights to ‘run IT like a business’, with increased transparency into IT spending at the technical, application, service and investment levels. Interest in these tools to support IT cost optimization, showback, chargeback and effective cost transparency continues to grow as CIOs look for clarity in IT finance and budgeting processes.”
Furthermore, Gartner says, “The tools in this category are mature, offering established capabilities such as transparency, cost modeling, budgeting, benchmarking, etc., moving ITFM tools to the Plateau of Productivity (and off the Hype Cycle next year).”
Gartner subscribers can read the full report here (external Link).
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Gartner, Hype Cycle for ITSM, 2019, Siddharth Shetty, Mark Cleary, 11 July 2019
Gartner Methodologies, Gartner Hype Cycle, https://www.gartner.com/en/research/methodologies/gartner-hype-cycle
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